Let's get you back to the table.
RANGEUP SUPPORT
Contact
Email support@range-up.com with the device you use, your iOS or macOS version, and a short description of what happened. Do not send payment card details or passwords.
Open a support email. We aim to respond within five business days.
Restore RangeUp Pro
Open the RangeUp paywall and select Restore purchases. Use the same Apple Account that made the original purchase. A restored subscription unlocks Pro on supported Apple devices associated with that account.
Manage or cancel a subscription
Apple manages RangeUp subscriptions. On iPhone or iPad, open Settings, tap your name, then tap Subscriptions. Choose RangeUp to review, change, or cancel your plan. Deleting the app does not cancel a subscription.
Progress is not syncing
Confirm that both devices use the same Apple Account and that iCloud is enabled. Open RangeUp on each device while connected to the internet. Local progress remains available even when sync is temporarily unavailable.
Reset training progress
Use the reset option in RangeUp settings when available. A reset can remove training history and rating information and may sync across devices. Contact support before resetting if you want help preserving your current progress.
Billing or refund requests
Apple processes all payments and refunds. Use Apple's Report a Problem service or contact Apple Support for billing disputes and refund requests. RangeUp never receives your full payment credentials.
Educational use only
RangeUp teaches poker strategy. It does not offer real-money gambling, accept deposits, or facilitate wagers. Training examples may show dollar values solely to explain poker decisions.